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Agency Banking, Ethopia
Objectives
To introduce a robust and user-friendly mobile wallet platform in a region with low banking penetration, aiming to provide financial inclusion for the unbanked and underserved population.
Challenges
High operational costs for banks to establish branches in rural areas.
Low digital literacy
among the rural population.
Solutions
An agency banking solution was deployed, enabling agents equipped with mobile devices to provide:
Cash deposits and withdrawals.
Loan applications and disbursements.
Utility bill payments and account inquiries.
Key Features
Integration with core banking systems for real-time transaction processing
GPS-enabled agent management system.
Role-based access control for agents.
Outcomes
Extended banking reach to 2,000+ rural agents.
Facilitated $10M+ in monthly transactions.
Improved financial literacy and inclusion in rural Ethiopia