CASE STUDIES
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Digital Account Opening, Zambia
Objectives
To streamline the account opening process for banks and financial institutions.
Challenges
Time-intensive manual onboarding processes.
High abandonment rates due to lengthy applications.
Solutions
A digital account opening platform was implemented with:
Instant account activation through biometric and video KYC.
Pre-filled forms using AI for data extraction.
Real-time integration with credit bureaus for eligibility checks.
Key Features
Multi-channel access via mobile, web, and branches.
E-signature capabilities for seamless approvals.
Notifications and reminders to reduce drop-offs.
Outcomes
Reduced onboarding time from days to minutes.
Increased customer acquisition by 200%.
Enhanced user experience with a 95% satisfaction rate.